Terms of Use

Property Boutique Andalusia – a trading name of Infinitech Worldwide Ltd.
Last updated: 10th August 2026

These Terms apply to everyone who uses our website. If you use our website in the course of a business – for example as an estate agent, property manager or tradesperson – our Business User Terms also apply to you.

Contents

1. Introduction and acceptance
2. Who we are
3. Definitions
4. Eligibility and accounts
5. What our platform does
6. Verified Listings
7. Representatives and Independent Service Providers
8. No agency and no partnership
9. Services available through our network
10. Your obligations
11. Acceptable use
12. Content you upload
13. Reviews and feedback
14. Reporting content and how we moderate
15. Fees and payments
16. Your right to cancel
17. Website availability
18. Our liability to you
19. Data protection and privacy
20. Cookies
21. Intellectual property
22. Third-party links
23. Suspension and termination
24. Force majeure
25. Complaints and dispute resolution
26. Governing law and jurisdiction
27. Our legal status in Spain
28. Accessibility
29. Language
30. Changes to these Terms
31. General
32. Contact us

1. Introduction and acceptance

Welcome to Property Boutique Andalusia (the “Website”). These Terms of Use (the “Terms”) govern your access to and use of the Website and the platform services offered through it.

The Website is operated by Infinitech Worldwide Ltd., a company registered in England and Wales under company number #08333710, with its registered office at High Street, Sunninghill, Ascot, Berkshire, SL5 9NE (“Infinitech Worldwide Ltd.”, “we”, “us”, “our”). Infinitech Worldwide Ltd. trades under the name “Property Boutique” for the purpose of promoting services in southern Spain.

By accessing or using the Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Website.

The Website is a network that connects you with:

• Property Boutique Representatives – self-employed professionals (autónomos) who are authorised to use the Property Boutique brand and provide property-related services in Spain in accordance with our standards; and
• Independent Service Providers – third-party agents, property managers, tradespeople and other businesses who advertise their services on the Website but are not part of our branded network.

Important. Infinitech Worldwide Ltd. does not itself act as a real estate agent, broker, property manager or intermediary. Any contract for property sales, lettings, management or maintenance is made directly between you and the relevant Representative or Independent Service Provider. We do, however, commit to assisting you in good faith if an issue arises, as set out in clause 18.5.

Nothing in these Terms affects the rights the law gives you as a consumer and which cannot be excluded or limited by agreement.

2. Who we are

2.1 Our details

• Operator: Infinitech Worldwide Ltd.
• Registered in: England and Wales, company number #08333710
• Registered office: High Street, Sunninghill, Ascot, Berkshire, SL5 9NE
• Trading name: “Property Boutique”
• Website url: https:/propertyboutique.es
• Email: info@propertyboutique.es
• Telephone: +34 951 741 911
• Spanish office: Property Boutique. Alameda Principal, 45, Distrito Centro, Málaga 29001 (used for platform administration and community support only. It is not a registered branch and not an establishment for regulated real estate activity).

2.2 Our representative in the European Union

Because we are established in the United Kingdom and offer services to users in the European Union, we have designated a legal representative in the EU for the purposes of Regulation (EU) 2022/2065 (the Digital Services Act):

Mr. D. Jones. Alameda Principal, 45, Distrito Centro, Málaga 29001. admin@propertyboutique.es +34 951 741 911

For the purposes of Article 27 of the EU General Data Protection Regulation, our representative in the European Union is:

Mr. D. Jones. Alameda Principal, 45, Distrito Centro, Málaga 29001. admin@propertyboutique.es +34 951 741 911

2.3 Contact points

Users can contact us directly and rapidly at [USER CONTACT EMAIL], in English or Spanish. Member State authorities, the European Commission and the European Board for Digital Services can contact us at admin@propertyboutique.es in English or Spanish.

2.4 Who controls your data

Infinitech Worldwide Ltd. is the data controller of the personal data collected through the Website. Representatives and Independent Service Providers act as separate and independent data controllers for the personal data they collect when you engage them. See clause 19.

3. Definitions

In these Terms:

• “Business User” means anyone who uses the Website in the course of a trade, business, craft or profession, including every Representative and every Independent Service Provider.
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
• “Content” means any text, image, video, floor plan, document, price, description, review, message or other material published on or sent through the Website.
• “Illegal Content” means information which, in itself or by reference to an activity, does not comply with UK law, EU law or the law of a Member State.
• “Independent Service Provider” (or “Provider”) means any third-party estate agent, property manager, tradesperson or other business that advertises services on the Website but is not part of our branded network.
• “Platform Services” means the free directory, the Verified Listing upgrade, any paid subscription, and the general guidance provided directly by Infinitech Worldwide Ltd.
• “Representative” means a self-employed Spanish professional (autónomo) authorised by us to use the Property Boutique brand and who offers property-related services through the Website.
• “User Content” means Content that you or any other user uploads, submits or publishes on the Website.
• “Verified Listing” has the meaning given in clause 6.

4. Eligibility and accounts

4.1 Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use the Website. By using the Website you confirm that you meet these requirements. The Website is not directed at children and we do not knowingly collect the personal data of anyone under 18.

4.2 Registration

Some features require an account. You must give accurate, current and complete information when you register, and keep it up to date.

4.3 Account security

You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately at info@propertyboutique.es if you know or suspect that someone else has your login details. We may require you to reset your password if we reasonably believe your account has been compromised.

4.4 One account per person

You must not create an account in someone else’s name without their authority, create additional accounts to get around a restriction we have applied, or transfer your account to anyone else without our written consent.

5. What our platform does

5.1 Our platform services

Through the Website, we provide a platform that allows you to:

• browse and list properties and professional services free of charge;
• request contact with a Representative or an Independent Service Provider;
• access general information and guidance based on our experience of the Spanish property market.

We do not charge commission on property transactions, and we do not receive any fee from a Representative or Provider that is calculated by reference to a successful sale or let. The only charges on the website are solely from optional platform fees, such as the “Verified” listing administration fee

5.2 What we do not do

We do not check the accuracy of Content published by users. Property descriptions, prices, photographs, measurements, availability, licences and permissions are supplied by third parties and are their responsibility. Apart from the limited checks described in clause 6, we do not independently verify any listing.

5.3 Guidance and expertise

Because we do not buy, sell, let or manage properties ourselves, and because our revenue does not depend on which professional you choose, we are able to offer guidance that is not driven by a transaction. Information published on the Website about Spanish law, regulation and market practice – including everything in clause 9 – is general information only. It is not legal, tax, financial, surveying or investment advice, it may not reflect the most recent changes in the law, and it does not take account of your circumstances. Always obtain independent professional advice before entering into any transaction.

6. Verified Listings

We offer an optional Verified status, for a fixed administration fee. A Verified badge means only that, on the date of application we received and reviewed the following and found one or more to be consistent with the listing:

• telephone number matched the person, company or property owner;
• proof of identity of the person or business;
• evidence of ownership of the property, or of authority to market it, normally a Nota Simple dated within the previous three months;
• a valid Energy Performance Certificate (Certificado de Eficiencia Energética) where one is required;
• a tourist licence registration number where the listing is offered as a holiday let;
• for professional listings, evidence of the professional registration and insurance the professional says they hold.

A Verified badge is a trust signal only. It is not:

• a guarantee of a property’s condition, title, boundaries, planning status or availability;
• a survey, valuation, legal opinion or investigation of title;
• a warranty of the quality, competence or financial standing of any professional;
• confirmation that the documents remain accurate after the date of application.

You must still make your own enquiries and take independent professional advice. We may withdraw a Verified badge at any time, including where documents expire, where circumstances change, or where we receive information suggesting a listing is inaccurate. Withdrawal of a badge does not entitle you to a refund except where clause 16 applies.

7. Representatives and Independent Service Providers

7.1 Property Boutique Representatives

Representatives are independent Spanish professionals (autónomos) who hold their own licences, insurances and registrations. They are authorised by contract to use the Property Boutique Andalusia name and are required to follow our code of conduct and service standards.

When you engage a Representative, your contract for the property service is with that individual, not with Infinitech Worldwide Ltd.. Each Representative is required to tell you, before you instruct them and on every document they issue: their own legal and trading name, their NIF or NIE, their professional registration number where one applies, the name of their professional indemnity insurer, and the fact that they contract in their own name and not as our agent.

We monitor feedback and may remove a Representative from our network at any time. Removal does not affect any contract you have already made with that Representative.

7.2 Independent Service Providers

The Website also lists third-party agents, tradespeople and other suppliers who are entirely independent of Infinitech Worldwide Ltd.. We do not set their fees, supervise their work, control their business practices, or hold ourselves out as responsible for them. Any contract with an Independent Service Provider is solely between you and them. If you report a poor experience, we will review it and may remove their service and/or individual listings.

8. No agency and no partnership

8.1 We are not an estate agent

Infinitech Worldwide Ltd. is not an estate agent, property broker, property manager or intermediary, and does not carry on intermediación inmobiliaria. In particular, we do not personally:

• hold client money in connection with property transactions;
• negotiate, pass on offers for, or conclude sales, lettings or rental agreements;
• carry out legally required anti-money laundering checks on buyers, sellers, landlords or tenants;
• conduct or accompany viewings;
• issue agency appointment contracts or agency commission invoices;
• receive any payment calculated by reference to the value of, or the completion of, a transaction.

All of these activities are carried out by the Representative or Independent Service Provider you choose to instruct, under their own regulatory status and professional indemnity insurance.

8.2 Relationship between us

Nothing in these Terms, in our authorisation of a Representative to use the Property Boutique brand, or in any communication between us creates a partnership, joint venture, employment relationship, franchise, or relationship of principal and agent between Infinitech Worldwide Ltd. and any Representative, Independent Service Provider or user.

No Representative or Independent Service Provider has authority, actual or apparent, to enter into any contract on our behalf, to make any representation or promise on our behalf, to receive money on our behalf, or to bind us in any way. Any statement made by a Representative or Provider that is inconsistent with this clause is made without our authority.

9. Services available through our network

The professionals in our network are familiar with Spanish and Andalusian property law and can assist with a wide range of services. The descriptions below show the level of legal and practical knowledge that Representatives and listed Providers typically apply. Unless we expressly say otherwise, every service described in this clause is delivered by a Representative or Independent Service Provider, not by Property Boutique or the governing Infinitech Worldwide Ltd..

The statements of Spanish and Andalusian law in this clause are correct to the best of our knowledge as at 10/08/26. Spanish property, tourism and housing law changes frequently and regional rules differ. Nothing here replaces advice from a Spanish lawyer (abogado) or gestor on your own transaction.

9.1 Residential and commercial property sales

Our network includes registered estate agents who can:

• market your property in accordance with Andalusian consumer protection rules (Decreto 218/2005);
• make sure the property file contains an up-to-date Nota Simple (less than three months old), an IBI receipt and a valid Energy Performance Certificate;
• give prospective buyers a free Documento Informativo Abreviado (DIA), a detailed data sheet about the property;
• communicate all offers promptly and in writing;
• guide the parties through the signing of a Contrato de Arras (deposit contract) and the final Escritura de Compraventa (public deed) before a Notary.

The agency contract – for example sole agency or sole selling rights – will be between you and the Representative or Provider, who will explain their commission structure and when fees become payable. Infinitech Worldwide Ltd. is not a party to it and receives no part of that commission.

9.2 Long-term residential and commercial rentals

If you are a landlord, a Representative or listed Provider can:

• find tenants and carry out referencing and affordability checks;
• advise on compliance with the Spanish Urban Leasing Law (Ley de Arrendamientos Urbanos, LAU), including mandatory extension rights;
• collect the statutory security deposit (fianza) – normally one month’s rent for residential and two months for commercial letting under Article 36 LAU – plus any agreed additional guarantee (garantía adicional);
• lodge the fianza with the competent regional body as local rules require;
• advise on the requirement under the 2023 Housing Law (Ley por el Derecho a la Vivienda) that agency fees for long-term residential leases are paid by the landlord, not the tenant.

If you are a tenant, the Representative or Provider will supply the DIA and make sure the tenancy agreement respects the protections of the LAU and the 2023 Housing Law.

9.3 Short-term and holiday lets

Professionals in the network can assist with:

• registering the property as a Vivienda de Uso Turístico (VUT) with the Registro de Turismo de Andalucía (RTA) and obtaining the national registration number through the Ventanilla Única Digital;
• obtaining evidence that the Community of Owners (Comunidad de Propietarios) permits holiday letting, as required since April 2025;
• complying with operational standards, including the maximum permitted stay, fixed air conditioning and heating in the required seasons, first-aid provision and a 24-hour guest support contact;
• submitting guest and traveller data to the Guardia Civil or Policía Nacional through the SES.Hospedajes platform within the required time after arrival.

The rental contract and any cancellation policy are strictly between the owner and the guest. Property Boutique and Infinitech Worldwide Ltd. are not a party to any booking, does not take bookings and does not hold guest payments.

9.4 Property management and maintenance

A Representative or Independent Service Provider can offer property management services, which may include rent collection, maintenance coordination, inspections and contractor management. Property Boutique and Infinitech Worldwide Ltd. does not hold client funds, does not instruct contractors and does not supervise works. All management agreements and payment terms are between you and the provider.

9.5 General advisory and consultancy

Representatives may also provide consultancy on property acquisition, tax obligations and regulatory compliance. Their advice is given in their own professional capacity and under their own insurance, not as our agent.

10. Your obligations

You agree that:

• you will give accurate and complete information when using the Website or contacting a professional through it;
• you are responsible for your own due diligence on any property, professional or counterparty before entering into a transaction;
• you will not use the Website for any unlawful purpose;
• you will comply with clause 11 and clause 12;
• you will keep your account details secure and up to date;
• you will pay any platform fees that fall due under clause 15.

11. Acceptable use

11.1 What you must not do

You must not:

• use the Website in any way that breaks the law, or for any fraudulent or deceptive purpose;
• publish Illegal Content, or Content that is defamatory, discriminatory, harassing, obscene, or that infringes anyone else’s rights;
• list a property you have no right to market, or advertise a service you are not lawfully entitled or qualified to provide;
• publish a listing that is materially inaccurate, or advertised at a price at which it is not genuinely available;
• impersonate anyone, or misrepresent your identity, qualifications, registration or connection with us;
• try to gain unauthorised access to the Website, its servers or any connected system;
• introduce any virus, trojan, worm, logic bomb or other harmful material;
• attack the Website by means of a denial-of-service attack;
• use any robot, spider, scraper or other automated means to access, monitor, copy or extract Content or data from the Website, other than a general-purpose search engine acting in accordance with our robots.txt file;
• use, copy or extract Content or data from the Website to train, fine-tune or evaluate any machine learning or artificial intelligence model, or for text and data mining, without our prior written consent;
• reverse engineer, decompile or disassemble any part of the Website, except where the law says we cannot restrict this;
• collect or harvest other users’ contact details for marketing.

11.2 Reservation of rights

We expressly reserve our rights in relation to text and data mining under Article 4 of Directive (EU) 2019/790 and the Copyright, Designs and Patents Act 1988. Text and data mining of the Website is not permitted without our written consent. This reservation is also expressed in machine-readable form in our robots.txt file.

11.3 If you break these rules

Breaking this clause may lead to the measures set out in clause 14.3 and clause 23. We will report to the authorities any conduct we reasonably believe involves a criminal offence, and will co-operate with any lawful request to disclose your identity.

12. Content you upload

12.1 You remain responsible

You keep ownership of your User Content. You are solely responsible for it and for making sure it is accurate and lawful.

12.2 What you promise us

By uploading User Content you confirm that:

• you own it, or you have all the rights and licences needed to grant the licence in clause 12.3, including the rights of any photographer, videographer, floor-plan provider, architect or stylist;
• it does not infringe any copyright, database right, trade mark, design right, moral right, right of privacy or publicity, or any other right of any person;
• where it shows an identifiable individual, you have that person’s consent;
• where it relates to a property, you have the authority or permission to market it;
• it complies with clause 11 and with all applicable advertising, consumer protection and property marketing rules, including Decreto 218/2005 where it applies.

12.3 The licence you give us

You grant Infinitech Worldwide Ltd. a worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to host, store, reproduce, adapt (including resizing, cropping and watermarking), publish, display, distribute and communicate your User Content to the public, in order to:

• operate, promote and improve the Website and the Platform Services;
• send listings to portals and distribution partners where you have chosen that option; and
• market the Website, including in search results, social media and advertising.

This licence lasts for as long as your User Content is published on the Website, and for a reasonable period afterwards to allow for backups, caches and archived copies. It continues in respect of any copy already sent to a distribution partner. It is granted free of charge.

12.4 Removing your content

You can remove your User Content at any time through your account, by clicking “Remove this…” at the footer of any page. Removal does not affect copies already lawfully distributed under clause 12.3, or our right to keep a copy where the law requires it or where we need it to defend a legal claim.

12.5 Copyright complaints

If you believe Content on the Website infringes your copyright or another intellectual property right, send a notice to admin@propertyboutique.es containing the information listed in clause 14.2. We operate a repeat-infringer policy under clause 14.5.

13. Reviews and feedback

13.1 Writing a review

Where the Website allows you to review a Representative or Provider, you must give an honest account of your own genuine experience. You must not publish a review in exchange for payment or any other benefit, review a competitor, or review a service you have not received.

13.2 How we handle reviews

• Reviews are accepted from users we have confirmed engaged the professional through the website / from any registered user.
• The steps we take to check that reviews are genuine are: we call the person where possible or email them at minimum.
• We publish all reviews that meet these Terms, whether positive or negative. We do not remove or hide a review because it is unfavourable.
• We do not offer any incentive for a positive review, and we do not allow Representatives or Providers to do so.
• Overall ratings are calculated as a simple average of all published reviews.
• A Representative or Provider may respond publicly to a review. We may remove a review that breaks clause 11 or clause 13.1, and we will explain why under clause 14.4.

14. Reporting content and how we moderate

14.1 Our approach

We moderate Content to keep the Website lawful, accurate and useful. We act on reports we receive, on orders from the authorities, and on our own checks. Moderation decisions are taken by our staff and are made in a careful, objective and proportionate way, with regard to the rights and legitimate interests of everyone involved.

14.2 Reporting illegal or infringing content

Anyone can report Content they consider to be Illegal Content, by email to admin@propertyboutique.es, through the reporting tool on each listing page or the link “Report” at the bottom of any listing page. So that we can act, please include:

• an explanation of why you consider the Content to be illegal;
• the exact location of the Content, such as the page address (URL);
• your name and email address, except where the report concerns certain offences against children;
• a statement that you believe in good faith that the information in your report is accurate and complete.

We will confirm receipt without undue delay, deal with reports in a timely, careful, non-arbitrary and objective way, and tell you our decision together with information about how to challenge it under clauses 14.6 and 14.7. If we use automated tools to process or decide a report, we will tell you.

14.3 What we may do

Where Content breaks these Terms or is Illegal Content, or where a user repeatedly breaks these Terms, we may:

• remove the Content, block access to it, or reduce how visible it is, including by demoting it in search results;
• suspend or stop providing the Platform Services, in whole or in part;
• suspend or close the account;
• suspend, restrict or cancel any payment relating to the Content;
• withdraw a Verified badge;
• remove a Representative from our network.

14.4 We will explain our decision

If we take any of the measures in clause 14.3 against you, we will give you a clear explanation at the same time, unless the law prevents us. The explanation will cover: what we have done, where it applies and for how long; the facts we relied on, including whether we acted on a report or on our own checks; whether automated tools were used; the legal or contractual ground we relied on and why; and how you can challenge the decision.

14.5 Misuse and repeat offenders

After a warning, we will suspend for a reasonable period the account of any user who frequently posts clearly illegal Content. Also after a warning, we will suspend the handling of reports and complaints from anyone who frequently submits reports that are clearly unfounded. In deciding what is proportionate, we look at how many items are involved, how serious they are, and the nature and consequences of the conduct.

14.6 Challenging our decision

If we take a measure under clause 14.3 against you, or if we decide not to act on your report, you can challenge that decision free of charge for six months from the day we told you about it. Write to admin@propertyboutique.es explaining why you think the decision was wrong.

We handle these complaints in a timely, non-discriminatory, careful and non-arbitrary way. Decisions are supervised by suitably qualified staff and are not taken by automated means alone. If your complaint shows that our decision was wrong, we will reverse it without undue delay and tell you the outcome.

14.7 Independent dispute settlement

If you are not satisfied with the outcome of a complaint under clause 14.6, you may take the dispute to any out-of-court dispute settlement body certified by the Digital Services Coordinator of an EU Member State. Choosing such a body does not stop you going to court, and neither party is bound by the outcome. In Spain, the Digital Services Coordinator is the Comisión Nacional de los Mercados y la Competencia (CNMC).

14.8 Orders from authorities

Where a competent judicial or administrative authority orders us to act against Illegal Content, or to provide information about a user, we will comply and tell the authority what we have done. We will also tell the affected user about the order and what we have done, at the latest when we act on it or when the authority allows us to.

15. Fees and payments

15.1 Free use

Browsing the Website and creating listings are free of charge.

15.2 Verified Listing fee

If you choose the Verified Listing upgrade, you agree to pay the fee shown at the point of purchase. The total price, including all taxes and unavoidable charges, is shown before you confirm your order. We will send you confirmation of your order by email.

15.3 Subscriptions

• Term. A subscription runs for the period shown at purchase.
• Renewal. Subscriptions renew automatically unless you cancel. We will remind you at least 14 days before each renewal, telling you the renewal date and the amount payable. You can cancel at any time before that date, with effect from the end of the current term.
• Price changes. We will give at least 30 days’ notice of any price increase. You may cancel before it takes effect.
• Cancelling. Cancel through your account or by emailing admin@propertyboutique.es. Cancellation takes effect at the end of the paid term. We do not refund the unused part of a term unless the law requires it.

15.4 Tax and currency

Prices are shown in euros (€) and include VAT or Spanish IVA where it applies. You are responsible for any withholding tax, bank charge or currency conversion cost.

15.5 Payment processing

Payments are processed by Stripe, PayPal or Bizum, whose terms and privacy policy apply to the payment itself. We do not store full card details. If a payment fails or is reversed, we may suspend the Platform Services until payment is made, and may charge our reasonable recovery costs together with interest at 4% a year above the Bank of England base rate.

15.6 Fees payable to professionals

Any fee you owe a Representative or Independent Service Provider is governed by the separate agreement you make with them. Property Boutique and Infinitech Worldwide Ltd. does not collect, hold or handle those fees and is not responsible for them.

16. Your right to cancel

16.1 Consumers

If you are a Consumer, you have the right to cancel a paid Platform Service within 14 days of the day the contract is made, without giving a reason. To cancel, simply tell us before the period ends – by email to admin@propertyboutique.es, or using the model cancellation form in your online user dashboard. We will refund all payments received within 14 days of being told, using the same payment method you used.

16.2 If you ask us to start straight away

If you ask us to begin verification or another paid service during the 14-day period, you must make that request expressly at checkout and confirm that you understand you will lose the right to cancel once the service has been fully performed. If you then cancel before the service is complete, you must pay an amount in proportion to what has been done up to the point you told us you were cancelling.

16.3 Business Users

This clause does not apply to Business Users. Fees paid by a Business User for a Verified Listing are non-refundable once verification has begun, except where we fail to perform the service.

17. Website availability

The Website is made available free of charge. We do not guarantee that it will always be available, uninterrupted or error-free. Access may be suspended, withdrawn or restricted for business or operational reasons, including planned maintenance, and we will try to give reasonable notice of planned interruptions.

We may update or change the Website, its content and its features at any time. We do not warrant that Content on the Website is accurate, complete or up to date.

You are responsible for setting up your own equipment and software to access the Website, and for using your own virus protection.

18. Our liability to you

18.1 What we never exclude

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded, whether under the law of England and Wales or under any mandatory rule of the law of your country of residence.

18.2 If you are a Consumer

We are responsible to you for foreseeable loss and damage that we cause. We are not responsible for loss or damage that is not foreseeable, or that is caused by an event outside our reasonable control (clause 24). Nothing in these Terms affects your statutory rights, including your right to receive services carried out with reasonable care and skill.

18.3 Limit on our liability

Subject to clauses 18.1 and 18.2, our total liability to you arising out of or in connection with the Website and the Platform Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of the total platform fees you paid us in the 12 months before the event giving rise to the claim, and £500.

18.4 Professionals in our network

We are not responsible for the acts, omissions, advice, workmanship, solvency or contractual performance of any Representative or Independent Service Provider, nor for the condition, title, description or availability of any property listed on the Website. Your remedy in relation to those matters is against the person you contracted with.

18.5 Our commitment to you

Although we are not liable for a professional’s conduct, if you have a problem with a Representative we introduced, we will, free of charge:

• give you guidance and practical assistance;
• liaise with the Representative to seek an amicable resolution;
• help you find an alternative Representative if that is appropriate; and
• remove the Representative from our network where that is warranted.

For Independent Service Providers we offer a similar complaint channel: we will review your report and may remove their listings. This is a service commitment. It is not an acceptance of responsibility for a third party’s conduct.

19. Data protection and privacy

Infinitech Worldwide Ltd. processes your personal data in accordance with the UK General Data Protection Regulation and, where it applies, the EU General Data Protection Regulation. Full details – including the lawful bases we rely on, how long we keep data, who we share it with, whether we transfer data outside the UK or EEA and under what safeguards, and how to exercise your rights – are in our Privacy Policy.

When you engage a Representative or an Independent Service Provider, they collect and process your personal data as a separate and independent data controller. That processing is governed by their own privacy notice and by Spanish data protection law, including Ley Orgánica 3/2018. We are not responsible for their data practices.

Where we pass your enquiry to a professional, we tell you who will receive it before you submit it.

20. Cookies

We use cookies and similar technologies. Non-essential cookies, including analytics and advertising cookies, are used only with your consent, which you give through our cookie banner and can withdraw at any time by clicking here to manage your preferences. Rejecting non-essential cookies is as easy as accepting them. Full details are in our Cookie Policy.

21. Intellectual property

21.1 Our rights

All Content on the Website that we publish – including text, images, logos, branding, page layouts, software and design – is owned by or licensed to Infinitech Worldwide Ltd. and is protected by copyright, database rights, trade mark rights and other intellectual property laws.

21.2 Database rights

We are the maker and owner of the database made up of the listings, professional profiles and related data on the Website, and we assert the database right in it. You must not extract or re-use the whole or a substantial part of that database, and must not repeatedly extract or re-use insubstantial parts in a way that conflicts with our normal use of it.

21.3 What you may do

You may view the Website and print or download extracts for your own personal, non-commercial use. You must not modify copies, use any illustration or photograph separately from the text that goes with it, or use any Content for a commercial purpose without our prior written consent.

21.4 Trade marks

The “Property Boutique” name and logo are trade marks of Infinitech Worldwide Ltd.. They may be used by a Representative only in accordance with their authorisation agreement, and that right ends immediately when the authorisation ends.

22. Third-party links

The Website may contain links to third-party websites, resources and advertisements. We provide them for information only, we have no control over their content, and we accept no responsibility for them or for any loss you suffer from using them.

23. Suspension and termination

We may suspend or end your access to the Website if you materially break these Terms, or if we reasonably believe your continued use could expose us or another user to legal liability or harm. We will give you notice and an explanation under clause 14.4 unless the breach is so serious that immediate action is necessary. If you are a Business User, the notice provisions in our Business User Terms apply instead.

You may close your account at any time. Ending your access does not affect any accrued right, any outstanding fee, or any clause intended to survive (see clause 31.6).

24. Force majeure

We are not liable for any failure or delay in performing our obligations caused by an event beyond our reasonable control, including natural disaster, epidemic, act of government, war, terrorism, civil disturbance, strike, failure of a utility or telecommunications network, failure of a third-party hosting or payment provider, or cyber attack. If such an event continues for more than 30 days, either of us may end a paid Platform Service and we will refund the unused balance.

25. Complaints and dispute resolution

25.1 Complaints about us

If you have a complaint about the Website or our Platform Services, contact us at admin@propertyboutique.com or +34 951 741 911. We will acknowledge your complaint within 5 working days and give a substantive response within 20 working days. If we cannot resolve it in that time, we will tell you why and when you can expect a full response.

25.2 Complaints about a Representative

Complain to the Representative directly and to us. We will then follow clause 18.5. If the Representative belongs to a professional body or redress scheme, you may also escalate through that scheme, and the Representative is required to tell you which schemes apply to them.

25.3 Complaints about an Independent Service Provider

Follow the Provider’s own complaints procedure and, where relevant, that of their regulatory body. You can also report the matter to us and we will consider whether to remove their listings.

25.4 Alternative dispute resolution

If we cannot resolve your complaint and you are a Consumer, you may refer the dispute to Citizens Advice of the National Association of Citizens Advice Bureaux.

If you are a consumer resident in Spain, you may also be able to use the Junta Arbitral de Consumo, to make a complaint through the Hoja de Quejas y Reclamaciones system, and to contact the consumer authorities of your Comunidad Autónoma.

25.5 Disputes about content decisions

For disputes about a moderation decision, see clauses 14.6 and 14.7.

26. Governing law and jurisdiction

These Terms, and any dispute arising out of them or their subject matter, are governed by the law of England and Wales.

If you are a Consumer habitually resident in Spain or elsewhere in the European Union, this choice of law does not deprive you of the protection of the mandatory rules of the law of your country of residence. You may bring proceedings in the courts of your country of residence, and we will bring any proceedings against you only in those courts.

Any contract you enter into with a Representative or Independent Service Provider is a separate agreement. It will normally be governed by Spanish law and disputes about it will normally be dealt with by the Spanish courts. Infinitech Worldwide Ltd. is not a party to those contracts.

27. Our legal status in Spain

Infinitech Worldwide Ltd. is a UK-based platform operator. We do not carry out activity that requires registration as a real estate agent under Spanish law. In Andalusia, Decreto 31/2024 provides for a mandatory register of real estate agents, with a transitional period ending on 24 January 2028. Because we do not carry out real estate intermediation, we are not subject to that registration requirement.

Representatives and Independent Service Providers who carry out regulated real estate activity must comply with any registration obligation that applies to them, and must satisfy us that they do.

28. Accessibility

We aim to make the Website usable by everyone and are working towards conformance with WCAG 2.2 Level AA. If you have difficulty using any part of the Website, contact us at admin@propertyboutique.es and we will help.

29. Language

These Terms are available in English, Spanish and over 100 more languages here

. The English version prevails, except where the law requires otherwise for consumers resident in Spain. The contract between us is concluded in English.

30. Changes to these Terms

We may update these Terms. The current version is always posted on the Website with the date it took effect.

We will give reasonable notice of any material change, and where a change puts you at a material disadvantage you may close your account before it takes effect. Changes do not apply retrospectively to a paid Platform Service you have already bought. If you are a Business User, the notice provisions in our Business User Terms apply instead.

31. General

31.1 Entire agreement

These Terms, together with our Privacy Policy, Cookie Policy and Legal Notice, form the entire agreement between us about the Website and the Platform Services and replace any earlier agreement or understanding about them. Nothing in this clause limits liability for fraudulent misrepresentation or affects your statutory rights as a Consumer.

31.2 Severability

If any provision is held to be invalid, illegal or unenforceable, it will be severed and the rest of these Terms will continue in full force.

31.3 No waiver

If we delay in enforcing any provision, or do not enforce it, that is not a waiver and does not prevent us from enforcing it later.

31.4 Transferring this agreement

We may transfer our rights and obligations under these Terms to another organisation, including on a sale or reorganisation of our business. We will tell you in writing if this happens and will make sure it does not affect your rights. You may not transfer your rights or obligations without our written consent.

31.5 Third-party rights

These Terms do not give any rights under the Contracts (Rights of Third Parties) Act 1999 to anyone who is not a party to them.

31.6 Survival

Clauses 3, 11.2, 12.3, 12.4, 15, 18, 19, 21, 26, 29 and 31 continue to apply after these Terms end.

31.7 Notices

Notices to us must be sent to admin@propertyboutique.com and, where the notice concerns legal proceedings, to our registered office at Infinitech Worldwide Ltd. High Street, Sunninghill, Ascot, Berkshire, SL5 9NE. Our Spanish office is for correspondence only and service of legal proceedings there is not valid service. Notices to you will be sent to the email address on your account.

31.8 Headings

Headings are for convenience only and do not affect how these Terms are interpreted. “Including” means “including without limitation”.

32. Contact us

• General enquiries: info@propertyboutique.com · (+34) 951 741 911
• Complaints: admin@propertyboutique.com
• Reporting illegal content: admin@propertyboutique.com
• Intellectual property notices: admin@propertyboutique.com 
• Data protection: admin@propertyboutique.com 
• Post: Infinitech Worldwide Ltd. High Street, Sunninghill, Ascot, Berkshire, SL5 9NE
• Spanish office (correspondence only): Property Boutique. Alameda Principal, 45, Distrito Centro, Málaga 29001

Property Boutique is a trading name of Infinitech Worldwide Ltd., a company registered in England and Wales.